All orders are shipped within 72 hours of purchase on business days. Any orders made on Saturday or Sunday will be dispatched within 72 hours from the following Monday. Please note, during sale periods or public holidays, we may experience small dispatch delays.

Once an order is dispatched from our warehouse, Even Active cannot be held responsible for any delivery delays, missing, lost or stolen packages. If you are experiencing any of these issues, please contact the courier directly.

• We offer a 30 day exchange policy from the date of delivery for an exchange or credit note. This includes flash sale items and does not include final sale items.
• Items must be unworn, unwashed with tags attached and in their original packaging. Swim bottoms must be unworn with the hygiene sticker attached to be eligible for return.
• If you believe you have received a faulty item or the wrong item, please email [email protected] with photos of the issues you are experiencing. Our customer service team responds to all emails within 2-3 business days.
• If you have paid the original postage cost and booked a return, this shipping cost is non-refundable.
• We cannot guarantee that the item you wish to exchange to will be in stock. If this item or size becomes unavailable, we will issue you with a credit note.